A day in the life of Jill Peralta, Customer Support Engineer

Jill is a Customer Support Engineer at Vortexa. She previously worked within Customer Support roles within the retail and SAAS industries.  Prior to joining the company, Jill worked at a cloud-based procure-to-pay platform for the hospitality industry in Sydney, Australia. Her work mainly focused on onboarding clients on how to use the procure-to-pay platform and assisting with managing projects. Fun fact: 'My favourite comfort food is Sinigang, a sour and savoury soup from the Philippines. Sinigang is one of the nation’s most popular dishes.'

What does day-to-day life in your role look like?

Every day is different. You could be working on a queue of tickets to working on projects collaboratively with other teams to learning something new about the energy industry.

What would you say is the most interesting aspect of your role?

You will always be continuously learning something new and finding new ways to challenge yourself.

What was your path to joining Vortexa? 

I joined Vortexa because of its culture of a driven mindset, where individuals are motivated on building something together, encouraging collaboration and teamwork.

What kind of qualities does a person need to have to succeed at Vortexa?

Being inquisitive - helping you uncover valuable insights and acquire new knowledge.

What do you like about the culture? 

The people that I work with. They are all so knowledgeable and willing to support each other. The abundance of expertise within our team is shared throughout the company, fostering a culture of continuous learning and collective growth.

Who do you collaborate with?

I collaboratively engage with various teams, including analysts, product specialists, and R&D teams. We create an environment where we can learn from one another and leverage our collective expertise.

What are the first three things you do on a Monday morning?

First, I kickstart my day by heading to the gym for a refreshing workout session. Once I return back from the gym, I indulge in preparing an oat matcha iced latte to pair up with my breakfast. Then, I dive into my work routine by checking my emails and addressing any requests that have accumulated in the support queue over the weekend.

What energises you most about working as a Customer Support Engineer at Vortexa?

The opportunities to learn and collaborate with internal teams, assisting clients and actively and providing valuable feedback and suggestions within the support space. It's fulfilling to be part of a dynamic environment where I can continuously grow, help customers succeed, and make a positive impact on the overall support experience both internally and externally.