Q&A with Ayesha Sohail, Customer Success Manager

Ayesha is an Economics and Politics graduate. She began her career at Natwest before moving to Virgin Money, and incredibly was able to study for her degree alongside these roles. Before joining Vortexa in 2024, Ayesha joined S&P on their graduate programme, before focusing on their financial institutions book of business. Fun fact: Ayesha owned a talking parrot as a child. We wanted to find out what inspired Ayesha to join Vortexa, what some of her biggest milestones have been to date and what day-to-day life really looks like for the Customer Success Manager…

What inspired you to join Vortexa?

Vortexa’s values really aligned to my own, and from the get go I could tell everyone here at Vortexa is building something special and after joining I can definitely say I was right! I have always been curious about the energy markets, it's so embedded in our day to day without us realising, and I knew joining Vortexa can help me understand the richness of energy data out there to help energy players make better decisions.

What would you say is the most interesting aspect of your role?

For me the most interesting aspect of my role is how I can work alongside so many different clients for a mutual outcome that can help them with decision making but also help me use client feedback to work with internal teams to innovate the product.

What have been some significant milestone moments for you at Vortexa?

I think some of the significant milestones for me in the short time I have been here include successfully inheriting my book of business and getting stuck in with working with our clients and working with the rest of the Customer Success team to implement our CSM system.

What does day-to-day life look like for you as the Customer Success Manager?

To keep on top of my book of business, ensuring I am working with the product, sales, product specialists and solution architects teams to work towards our mutual goals for clients. At the core is making sure our clients are getting the best value from our products.

What key qualities make a Customer Success Manager successful?

If I could list the top three I would say: proactivity, problem solving and curiosity.

How would you describe the culture at Vortexa?

I would describe it as a culture of community where everyone collaborates to ensure the success of each other, clients, company and the product. A culture where everyone is willing to innovate, learn and grow together.

What advice would you give to people hoping to join Vortexa?

My advice would be to be open minded & collaborative, to be open to evolve the industry through innovations and projects - all of these will help you have fun here at Vortexa, as well as the willingness to work as a team.