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Q & A with Sabrina Gross, Head of Customer Success

Q & A with Sabrina Gross, Head of Customer Success

We sat down with Sabrina Gross, Head of Customer Success, to find out what day-to-day life looks like, what significant milestones she has had at Vortexa, and what she really thinks of our company culture…

21 January, 2022
Jessica Irvin
Jessica Irvin, Head of Operations & People

Sabrina is Head of Customer Success, based in the London office, responsible for product specialists and support teams. 

Prior to joining Vortexa, Sabrina worked at Vizolution, as Director of Customer Success. 

Fun Fact: For 2022, Sabrina has set herself the challenge of taking a photo of nature every day, with stunning results so far!

We wanted to find out what Sabrina keeps an eye out for when searching for new hires, how she sums up our company culture and what day-to-day life as Head of Customer Success really looks like?

 


What inspired you to join Vortexa?

Throughout my career, I have seen the power of extracting actionable intelligence from multiple data sources. When adding to that the knowledge of subject matter experts, the result is very powerful.  When I looked into Vortexa I saw the combination of advanced technology and subject matter experts together with a very clear vision and I knew I wanted to be part of that.

 

”…I’m always on the lookout for people who enjoy learning new things, have a genuine passion for helping customers and can thrive in a dynamic environment.

 

What would you say is the most interesting aspect of your role?

Working with my team to establish customer success best practices while the product is moving very quickly makes work incredibly interesting. I also enjoy the collaboration with the other teams, as we all strive towards the same goal. 

 

What have been some significant milestone moments for you at Vortexa?

When it comes to focusing on customer success it is critical to have a 360 view, so no doubt getting that in one platform was a significant step forward. This has opened so many more opportunities for improving the customer experience. We are now working on phase two which will streamline customer success even more – 2022 will be very exciting!

 

What does day-to-day life look like for you as Head of Customer Success?

Every day in Vortexa is different. My team is involved in most activities from pre-sale to post-sale support and my day to day reflects that breadth of diversity. We are also continually collaborating on multiple streams with different teams.

 

”…I have seen the power of extracting actionable intelligence from multiple data sources. When adding to that the knowledge of subject matter experts, the result is very powerful. ”

 

What key qualities do you look for in candidates hoping to join your team?

As things move very quickly, I’m always on the lookout for people who enjoy learning new things, have a genuine passion for helping customers and can thrive in a dynamic environment. When it comes to the customer support side of things, I am looking for people who would like to help prevent problems as well as solve problems.

 

How would you describe the culture at Vortexa?

The culture in Vortexa is inclusive, open and different points of view in discussions are highly valued. There is a real drive to share knowledge, which makes for very interesting conversations!

Describe your working life at Vortexa in three words?

Dynamic, exciting and interesting!

Jessica Irvin
Head of Operations & People
Vortexa
Jessica Irvin
Jessica is Head of People & Operations at Vortexa and is responsible for hiring, learning & development, culture, engagement, performance management and leading expansion plans.