A day in the life of… Angelle Bottley, Customer Success Manager

A day in the life of… Angelle Bottley, Customer Success Manager

Ever wondered what a day in life looks like at Vortexa for a Customer Success Manager? We sat down with Angelle to find out what her day-to-day life looks like, what is the most interesting aspect of her role, and what she really thinks of our company culture…

19 January, 2024
Jessica Irvin
Jessica Irvin, Head of Operations & People

Angelle works as a Customer Success Manager and is based in Vortexa’s Houston office. Prior to joining Vortexa, Angelle worked at ICIS for over five years, specialising in the olefin and polyolefin market.

Fun fact: Angelle is training her dog, Marley for the next duck hunting season. 

What does day-to-day life in your role look like?

Reviewing; any emails that have come through from clients, open tickets within our tracking system, slack messages, and of course engaging with our clients.

What would you say is the most interesting aspect of your role?

The range of personas across our client base. Every client defines workflows differently so work flows become quite dynamic, which means with every interaction you learn something new.

What was your path to joining Vortexa? 

Coming from the downstream pricing market Vortexa is the evolution of the oil and gas markets.

[Vortexa's culture] is extremely welcoming. The culture is success.
What kind of qualities does a person need to have to succeed at Vortexa?

You have to love engaging with clients! Never be afraid to ask questions and know that you will never stop learning

What do you like about the culture? 

It is extremely welcoming. The culture is success. Success as a company, not just individual success. There truly is a One Vortexa culture.

Who do you collaborate with?

I collaborate with every team across the company. As an advocate of the client I work especially closely with team members who are responsible for marketing, analysis, and data processing.

What are the first three things you do on a Monday morning? 
  • Read emails
  • Read slack channels (a lot of information is there)
  • Create and/or update my to-do list
What energises you most about working as a Customer Success Manager at Vortexa?

Engaging with clients and ensuring that they are truly successful.

Jessica Irvin
Head of Operations & People
Jessica Irvin
Jessica is Head of People & Operations at Vortexa and is responsible for hiring, learning & development, culture, engagement, performance management and leading expansion plans.