A day in the life of… Valerie Gunn, Customer Success Operations Manager

Ever wondered what a day in life looks like at Vortexa for a Customer Success Operations Manager? We sat down with Valerie to find out what her day-to-day life looks like, what is the most interesting aspect of her role, and what she really thinks of our company culture…

01 March, 2024

Jessica Irvin, Head of Operations & People

Canadian born and raised in beautiful British Columbia, Vancouver with a background in Economics and Business. An avid traveller of the globe, from living and working in Australia, to now building a life here in the United Kingdom over the last 6 years. Valerie is a Customer Success Operations Manager in the Revenue Operations team based in the London office, helping to support and scale the Customer Success team.

Prior to joining the company, Valerie worked at a Fintech SaaS company as a Customer Success Manager, before transitioning to a Business Operations Analyst role.

Fun fact: ‘I started my own hot chocolate business called KoKoLux for 3 years, and my last event I was at was a Porsche event! If you haven’t figured it out yet, I’m a huge foodie!’

What does day-to-day life in your role look like?

My day-to-day is often busy with the creation of reports to review metrics to drive business informed decisions and implementing more efficient processes, not only in Customer Success but across the whole of Vortexa. This means several meetings with internal cross-functional teams to ensure consistency and alignment with a huge portion of time dedicated to training and enablement.

What would you say is the most interesting aspect of your role?

The ability to make impactful changes which affect all aspects of the business and company to reach our overall objectives and goals and to be able to have the ability to shape and create new playbooks, software and automations. It’s exciting to see how these changes will be able to contribute to our flourishing Customer Success team as we scale.

What was your path to joining Vortexa?

Eager to go and create a new path for Customer Success in a traditional industry. I searched for a new opportunity and the ever-evolving technology at Vortexa caught my attention on LinkedIn – a few conversations and I knew this was the place for me.

What kind of qualities does a person need to have to succeed at Vortexa?

You have to have tenacity and be able to collaborate – be able to think outside the box and be adaptable to the unknowns and constant changes.

[At Vortexa] Everyone is very collaborative, you’ll always be able to get support needed.

What do you like about the culture?

Everyone is very collaborative, you’ll always be able to get support needed. The People and Ops team are also very friendly and happy to hear any feedback and turn it into action.

Who do you collaborate with?

I collaborate with almost every team at Vortexa, but mostly Customer Success, Revenue Operations, Finance, Marketing and Product.

What are the first three things you do on a Monday morning?

Check my phone for any missed messages, read the world news and select my caffeinated beverage of choice.

What energises you most about working as a Customer Success Operations Manager at Vortexa?

Being able to work hand-in-hand with my colleagues, especially my team members in Revenue Operations. People are excited to make big changes and all want to work together to improve our product and platform, and genuinely want to make a difference in our industry.

Jessica Irvin

Head of Operations & People

Vortexa

Jessica is Head of People & Operations at Vortexa and is responsible for hiring, learning & development, culture, engagement, performance management and leading expansion plans.

A day in the life of… Valerie Gunn, Customer Success Operations Manager

What does day-to-day life in your role look like?

What would you say is the most interesting aspect of your role?

What was your path to joining Vortexa?

What kind of qualities does a person need to have to succeed at Vortexa?

[At Vortexa] Everyone is very collaborative, you’ll always be able to get support needed.

What do you like about the culture?

Who do you collaborate with?

What are the first three things you do on a Monday morning?

What energises you most about working as a Customer Success Operations Manager at Vortexa?

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A day in the life of… Valerie Gunn, Customer Success Operations Manager

A day in the life of… Valerie Gunn, Customer Success Operations Manager

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